Support is available to assist with questions, account-related issues, technical concerns or general feedback. The team can help via live chat, email or phone and aims to respond promptly to enquiries. For account queries, transaction follow-up or technical faults please have your account details ready. Use the contact channels below for quick assistance; the support centre handles routine requests and can escalate complex issues to specialist teams.
| Department | Contact |
|---|---|
| Customer support | [email protected]; live chat 24/7; phone support during working hours; expected email reply within 2 working hours |
| General enquiries | [email protected]; non-urgent enquiries handled Mon–Fri; please quote your reference number |
| Affiliate enquiries | [email protected]; partnership and tracking queries; account manager allocation within 48 hours |
| Phone | +44 20 7946 1824; UK line for urgent account-related calls; calls answered in English |
| Working hours | Mon–Fri, 09:00–18:00 (live chat 24/7); bank holidays may affect response times |
Email is the preferred contact method for detailed requests, account issues or when documents and explanations are needed. Please send messages to [email protected] with a clear subject line and up-to-date contact details, including your account ID if applicable. Providing complete information helps avoid delays and speeds resolution of verification, payment or complaint-related enquiries.
Support aims to respond promptly; most inquiries are answered within one business day. Complex cases that require account checks, third-party verification or detailed investigation may take longer depending on their nature. Please include relevant account details in your initial message to help speed up the process. Urgent issues are prioritised where appropriate.
Please share any feedback, suggestions or ideas to help improve the site. Use the contact form or email to submit comments about usability, games, payments or responsible gambling tools. All submissions are reviewed carefully and considered when updating features, promotions and support. Your input helps shape a safer, clearer and more user-friendly experience for every visitor.
