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Player Privacy Policy

This Privacy Policy explains how Luck Leopard collects, uses and protects the personal information of people who visit or use our website and services. We describe the types of information we gather, how we use it, the safeguards we apply and the choices available to you. We are committed to handling personal data responsibly and to respecting your privacy.

Types of data we collect

Personal data

When you register or verify an account we collect personal details such as your name, date of birth, contact information, address and identity documents. We also retain account credentials, verification records and any communication you send to our support team.

Technical data

We collect technical information necessary to deliver the service, including IP address, device and browser details, operating system, language settings and site usage data. This helps with security, troubleshooting and improving the site experience.

Transactional data

Transactional information includes deposits, withdrawals, payment method details (as required to process payments), bet history and game activity. We keep records of transactions to manage accounts, prevent fraud and meet legal and compliance obligations.

How we use your information

  • To create and manage your account, verify identity and process payments.
  • To provide customer support and respond to enquiries.
  • To detect and prevent fraud, money laundering and other abuses.
  • To perform compliance checks required by law and to maintain records.
  • To carry out site analytics, improve services and personalise content where you have consented.
  • To send marketing communications where you have opted in; you may withdraw consent at any time.

Data protection and storage

We use administrative, technical and physical safeguards to protect personal data, including encryption for data in transit and access controls for stored data. Access to personal information is restricted to staff and third-party providers who need it to perform services. We retain data only for as long as reasonably necessary to fulfil the purposes described or to meet legal and regulatory obligations.

Cookies and tracking technologies

We use cookies and similar technologies to provide core site functionality, remember preferences and analyse usage. Some cookies are essential, while others support analytics or personalised content. You can manage or disable non-essential cookies via your browser settings or the cookie controls on the site, though disabling certain cookies may affect functionality.

Information sharing and third parties

We may share information with payment processors, identity verification services, fraud-prevention partners, game and platform providers, professional advisers and legal authorities where required. Third parties acting on our behalf are contractually required to protect your data and only process it for the agreed purposes.

Your rights

You have rights to access personal data we hold about you, request correction, request deletion where permitted, restrict or object to processing and, where applicable, request data portability. You may withdraw consent for marketing at any time.

Access, correction and deletion of data

To exercise your rights or make enquiries about your personal data, contact [email protected]. We may require proof of identity before fulfilling requests and may need to retain certain records where there is a legal or regulatory requirement.

Privacy policy updates

We may update this policy from time to time. Any changes will be posted on the site with an updated version of the policy. Please review this page periodically to stay informed about how we handle personal information.